Refund policy
At Jasminesie, customer satisfaction is our priority.
If you are not completely satisfied with your purchase, we are happy to assist you with a return or exchange.
Please review our Return & Refund Policy carefully before submitting a return request.
Return Eligibility
Jasminesie accepts returns within 30 days from the delivery date for both defective and non-defective products.
To be eligible for a return, items must meet the following requirements:
- Items must be new, unused, unworn, and unwashed;
- All original tags must remain attached;
- Items must be returned in their original condition;
- Items should include original packaging whenever possible;
- Items must be free from stains, odors, perfume, makeup, pet hair, or any signs of wear.
Customers may try on items for sizing purposes, but returned products must remain in a new and resalable condition.
Returns that do not meet these requirements may not be accepted.
Non-Returnable Items
The following items are not eligible for return:
- Final sale or clearance items;
- Gift cards;
- Items that have been worn, washed, altered, or damaged after delivery;
- Items returned without original tags;
- Personalized or customized products, if applicable.
How To Request A Return
To request a return, please contact our Customer Support team within 30 days from the delivery date.
Please include:
- Order number;
- Reason for return;
- Photos if the item has a quality issue.
Email:
Please do not send your return before receiving return instructions from our support team.
Unauthorized returns may not be accepted.
Return Shipping
Returns must be sent back by mail.
Customers are responsible for return shipping costs unless:
- The item received is defective;
- The wrong item was shipped;
- The item was damaged during transit.
Jasminesie does not provide return shipping labels unless the return is caused by an error made by Jasminesie.
We recommend using a trackable shipping service when returning your order.
Jasminesie is not responsible for return packages lost or damaged during transit.
Refunds
Once your returned item has been received and inspected, we will notify you regarding your refund status.
If your return is approved:
- Refunds will be issued to your original payment method;
- Refunds will be processed within 7 business days after approval;
- Your bank or payment provider may require additional processing time before the refund appears in your account.
Original shipping charges are non-refundable unless the return is caused by an error on our part or a defective product.
Jasminesie does not charge any restocking fees for approved returns.
Exchanges
Jasminesie accepts exchanges for eligible products.
Exchange requests must be submitted within 30 days from the delivery date.
If you would like to exchange an item for a different size, color, or style, please contact our Customer Support team before sending the item back.
Exchange items must meet the same eligibility requirements as returns.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Please provide:
- Order number;
- Description of the issue;
- Clear photos of the item;
- Photos of the packaging when applicable.
Our team will review your request and provide an appropriate solution.
Order Cancellations
Orders can only be canceled before they are processed or shipped.
Once an order has been shipped, cancellation is no longer available.
Customers may request a return after receiving the package according to this Return & Refund Policy.
Contact Us
If you have any questions regarding our Return & Refund Policy, please contact us:
Jasminesie
Phone:
+1 305-595-8247
Email:
hello@jasminesie.com
Address:
7985 SW 136th St
Miami, FL 33156
United States
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