Shipping policy

Thank you for shopping with Jasminesie.

We are committed to providing reliable, transparent, and efficient shipping services for our customers.

This Shipping Policy explains our order processing times, delivery estimates, tracking information, and other important shipping details.

Order Processing

All orders are processed within 1–3 business days after payment confirmation.

Orders are processed and fulfilled Monday through Friday, excluding weekends and public holidays.

During peak seasons, holidays, or promotional periods, processing times may be slightly extended.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.

Please note that processing time is separate from shipping transit time.

Shipping Time

Estimated delivery times begin after your order has been processed and shipped.

United States:
6–9 Business Days

Estimated total delivery time, including processing:

7–12 Business Days

Delivery times are estimates only and are not guaranteed delivery dates.

Actual delivery times may vary depending on:

  • Weather conditions;
  • Carrier delays;
  • Holidays;
  • Shipping destination;
  • Other circumstances outside of our control.

Shipping Costs

Shipping fees are calculated automatically at checkout based on:

  • Shipping destination;
  • Selected shipping method;
  • Order details.

From time to time, Jasminesie may offer free shipping promotions.

Any applicable offers will be displayed during checkout.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Please allow up to 48 hours for tracking updates to appear after shipment.

Some carriers may require additional time to update tracking information.

You can use the tracking information provided to monitor your package delivery status.

Shipping Address

Customers are responsible for providing complete and accurate shipping information at checkout.

Please carefully review your:

  • Full name;
  • Shipping address;
  • Apartment or unit number;
  • City;
  • State;
  • ZIP code;
  • Contact information.

Jasminesie is not responsible for delays, failed deliveries, or additional shipping costs caused by incorrect or incomplete shipping information provided by the customer.

If you need to update your shipping address, please contact us as soon as possible.

Address changes cannot be guaranteed once an order has entered the processing or shipping stage.

Delayed or Lost Packages

If your order has not arrived within the estimated delivery timeframe, please contact our Customer Support team.

We will assist you by checking the shipment status and working with the shipping carrier when necessary.

Delivery delays may occur due to:

  • Carrier transportation delays;
  • Weather conditions;
  • Holidays;
  • High shipping volumes;
  • Other circumstances beyond our control.

Please note that packages marked as delivered by the carrier will be considered successfully delivered.

Damaged Packages

If your package arrives damaged, please contact us as soon as possible.

Please provide:

  • Order number;
  • Description of the issue;
  • Photos of the damaged package;
  • Photos of the damaged item when applicable.

Our team will review your request and provide an appropriate solution.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Jasminesie

Phone:
+1 305-595-8247

Email:
hello@jasminesie.com

Address:
7985 SW 136th St
Miami, FL 33156
United States

Thank you for choosing Jasminesie.

We appreciate your trust and look forward to providing you with a smooth and reliable shopping experience.